Unlocking MOHRE Secrets: Understanding Salary Complaints in the UAE

Recently, many UAE employees have raised concerns about their salaries not being disbursed relatively or promptly. If you find yourself in a situation where your salary has been unjustly reduced or delayed, or if you are grappling with questions about how salary complaints are handled, the Ministry of Human Resources and Emiratization (MOHRE) has introduced a confidential solution through its “My Salary” service.

Decoding the ‘My Salary’ Service

According to MOHRE, the ‘My Salary’ service is designed to address issues related to companies’ prompt disbursement of salaries. In cases where an employee feels that their salary has been unfairly reduced or withheld, the service allows them to file a complaint discreetly.

The process is simple: MOHRE provides a dedicated platform through its official website – u.ae. The platform ensures that companies adhere to the salary disbursement regulations set by the government.

Understanding the Salary Complaint Process

If you have encountered a situation where your salary has not been disbursed as per the agreed-upon terms or suspect any violation of salary-related laws, MOHRE’s ‘My Salary’ service can be your go-to solution.

As per MOHRE guidelines, employees are entitled to receive their salary within the first 15 days of the month. In cases where this has not been adhered to, the ‘My Salary’ service facilitates a resolution. Employees are encouraged to register their complaints within the first 15 days of the month to expedite the process.

Navigating the ‘My Salary’ App

For added convenience, MOHRE has developed a dedicated mobile application, ‘MOHRE,’ which is available for download on Apple and Android devices. To access the ‘My Salary’ service through the app:

  1. Download the ‘MOHRE’ app.
  2. If you already have an online account with MOHRE or a UAE Pass account, log in. If not, proceed to create an account.
  3. Navigate to ‘My Salary’ and choose the ‘Apply for Service’ option.
  4. Select the appropriate reason for your complaint – whether it’s related to salary delays, unjust reductions, or violations of labor laws.
  5. Submit the necessary details, including your Emirates ID, passport number, or labor card number.
  6. Specify the months for which you are filing the complaint.
  7. Click ‘Submit’ to complete the process.

Common Salary Complaint Scenarios

Understanding some common scenarios can shed light on when and how to utilize the ‘My Salary’ service:

  1. Delayed Salary: You can file a complaint if your employer consistently delays your salary beyond the stipulated period.
  2. Unjust Reductions: In cases of arbitrary salary reductions, the ‘My Salary’ service can help address the issue.
  3. Overtime Pay Issues: If you are not receiving overtime pay as per labor laws, you have the right to file a complaint.
  4. Violation of Salary Laws: For any instances where your employer is violating salary-related laws, the ‘My Salary’ service offers a channel for resolution.


In conclusion, MOHRE’s ‘My Salary’ service acts as a guardian for employees in the UAE, ensuring fair and timely disbursement of salaries. By leveraging this confidential platform, employees can address salary-related concerns without fear of reprisal. Remember, it’s crucial to register complaints promptly and provide accurate information to expedite the resolution process.

For more detailed information and assistance, visit MOHRE’s official website or explore their ‘My Salary’ service through the ‘MOHRE’ app.


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A respected Middle East journalist, brings over two decades of experience to her role as a content writing journalist for UAE News, notably at Newsgulf. Known for her insightful analysis, Bishara is a trusted source on the region's political, social, and economic developments. Her concise reporting and dedication to journalistic integrity have solidified his standing as a prominent voice in global discussions about the Middle East.

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